“Multiple
PC's - Battery Backup -
APC’s
Network Shutdown Software”
By Ron Stultz
13 March 2007
Summary:
a UPS is going to keep your attached personal computers (PC's) alive during any
power drop out but if power goes out for some extended period of time, the
battery in the UPS is eventually going to drain and thus must have some way to
command all attached to shut down gracefully. This is done buy UPS optional
hardware and software.
Background:
In 2 other parts on computer
system battery backup, I described how I had selected and procured an
uninterruptible power supply (UPS) for my 3
tower PC’s local area network (LAN) and my
experiences with
APC Business Standard Edition signaling software. In
summary of the 2 other battery backup sections, after lots of research, I
bought an
APC SAV 1500 Smart
UPS only to find that it would not command all 3 of my tower PC’s to
shutdown gracefully at a “power” event right out of the box, using
APC’s Business Standard Edition software.
According to
APC, the only way the 1500 can command multiple computers to gracefully
shutdown at power event was to procure either a serial port expander smart card
or an Ethernet-based smart card that would plug into my 1500.
In my case, rightly or
wrongly, I bought a used
APC Ethernet-based card off of eBay.
Rightly or wrongly? Besides
the serial port expansion card, which I absolutely did not want, as who wants 3
serial cables running from their
UPS to each of the 3 tower PCs,
APC makes 3 version of their Ethernet-based smart cards: the 9617 vanilla
Ethernet; the 9618 with environmental monitoring and Ethernet access across domains
and finally the 9619 with environmental monitoring but limited to one domain or
in my case,
LAN.
As I just wanted to control
the PC’s on my
LAN and not PC’s scattered around the country, I bought
the 9619 card.
Now looking at eBay, I found
several
APC cards to choose from and could have gone with the
vanilla 9617 but like the idea of environmental monitoring and this is what I
bought. As is the case with many eBay auctions, the auction did not list that
the seller had neither documentation or software for the card and when queried,
he indicated that he had neither but both were available off the
APC web site at no charge.
So the
APC 9619 Ethernet-based card arrives and after investigating the
APC web site, I quickly found how to install the card into my 1500. I also
found quickly
APC’s Network Shutdown software and download it onto my
main PC.
I shut down everything and
hooked an Ethernet cable between my Linksys 4 port router and the
APC Smart 1500 and then fired everything up. All looked good and I started
up the
APC Network Shutdown software but right off the bat, it
said that it did not know the IP address of the 9619 smart card! Ok, so how do
I know what IP address the smart card has?
More
APC web site research (having some documentation with the card from the
eBay seller sure would have helped here) and
APC does not make it easy as they make an absolute ton of products and
thus their web site is thick and not easy to navigate or search. Anyway, I
finally did stumble across what is referred to as “IP Wizard”, which I read was
supposed to determine the IP address of a
UPS on a network, so I download and install it and sure enough, it produced
an IP address for me.
Now back to Network Shutdown
software and given the IP address, I make it to the username, password screen
and know enough to enter the defaults of “apc” and “apc” but no go as the
Network Shutdown just balks, with no indication of what is wrong. I reset the
APC 9619 smart card by depressing the recessed “reset” pin on the card but
still I can not log onto the card.
I contact
UPS and am told to try Windows HyperTerminal software, which I have seen
over the years and moved it about to get out of the way, but have never had any
cause to use it. Turns out, HyperTerminal is a serial communications port tool
that allows you to connect computer to computer via async. So I connect my main
PC to the
UPS via a serial cable and fire up HyperTerminal. Again,
I get to the log on screen and get hung. Busted card as what else could it be?
Won’t go with IP Wizard and now won’t go with HyperTerminal. So I contact the
eBay seller and tell him that although I have not given up, I can not get into
the card and it might be busted. Lo and behold he responds that, oh, he forgot
to tell me, but he changed the default username and password and gives me what
he last used to try. Talk about being angry. You would have thought that the
seller could have remembered to give this to me when he shipped the 9619!
So, with what seller has
provided, I am in like flint and into a complex series of menu’s options,
settings, and of course, no manual to help decipher the meaning of any of the
settings.
Now perhaps you knew it all
along but
APC is a serious, big time,
UPS manufacturer and from looking at the software, you can tell they have
been in the business for a long, long time and have experienced it all when it
comes to handling grid power: this is both good and bad. Good as it assures you
that their
UPS will cover the basis for you and bad in that there
are lots of decisions you have to make to set up the software the way you want.
To
APC’s credit, they do have a decent on-line help system,
which is always available.
So I get Network Shutdown
software up and running and begin to poke around it. In one section, it defines
what I have in the way of a system as to manufacture date and the revision
level of the firmware on the
APC 9619
Ethernet card. Up to date? I suspect not, as a lot of folks do not keep
firmware up to date and so sure enough, when I check
APC’s web site, 3.3 of the firmware is the current version and from
Network Shutdown I know I have 2.5 or a long way away. So I download and run
the firmware updater and then fire up Network Shutdown software again, not sure
what I should expect to include the card not working at all but the software
fires right up but all screens look different and stuff is not where I found it
before the firmware update. None-the-less, I confirm that the firmware has been
updated and all is well and proceed to change various settings.
Now on the Network Shutdown
main screen, there is a menu panel on the left side which lists the
UPS as an option. Deciding I wanted to look at the status of my
UPS, I clicked on this menu selection and was presented with another
log-on screen. So, there are 2 parts to Network Shutdown: the user PC part and
the
UPS configuration part, both of which require a username
and password.
So after configuring the
UPS to command a graceful PC system when the
UPS battery comes close to being drained, I installed the Network Shutdown
software on my other 2 tower PC’s and went through the configuration setup for
which.
Power Clip Strip.
Although I am
an Electrical Engineer by college training, I never really practiced that craft
but rather went straight into computer hardware and software logic, so I am not
sure I understand but
APC on their website states that clip strips or power
strips should not be used with a
UPS. But what do I know? Wanting a nice clean installation, I put in a
heavy duty, 10 outlet clip strip and connected by 3 towers, my router, my LCD
screen and my telephone answering system all to that same clip strip and then I
connected the power cord of the clip strip to the
UPS. One cord out of the
UPS and all
UPS powered devices in one, nice, neat clip strip. But……now and again, I
have come into my office and found the
UPS and all computer systems powered down and when I checked the event log
on the
UPS, I find nothing to explain the shutdown, so thinking
that perhaps the power strip is the problem, I have now connected everything
directly to the
UPS.
But does it all work?
Yes, sort of.
Since I installed my
APC SAV 1500 with 9619 Ethernet-based smart card, grid
power has gone out several times and my tower computers never missed a beat.
Also, from investigating the log, the
APC 1500 keeps internally, I have been simply amazed at how crappy grid
power really is. The 1500 has compensated for over voltage several times and
also for frequency changes (perhaps the reason that I can lose 3 light bulbs on
the same day?)
I am still not sure if I have
fixed the problem of the
UPS powering down all PC’s and then turning itself off
but it has not happened in the last 24 hours. Certainly, if not clip strip
related, could be 9619 or even bum
UPS: don’t know yet.
So, in summary, I have to say
this:
APC certainly makes a nice product; their web site could
use some work; the whole battery backup thing is way more complex than I ever
expected it to be but I think it is all going to be worth it every time the
grid drops out like it has begun to do all too frequently.